Terms of Service

1. Our Service

Helporaa provides businesses with an AI-powered customer support platform that enables companies to create, manage, and use AI chatbots using their own business knowledge.

2. Account Responsibilities

You are responsible for:

• Providing accurate account information.
• Maintaining the security of your account.
• Keeping your login credentials confidential.
• All activity that occurs under your account.

3. Acceptable Use

You agree not to:

• Use the platform for illegal purposes.
• Upload malicious, harmful, or unlawful content.
• Attempt to gain unauthorized access to our systems.
• Interfere with the operation of the platform.
• Reverse engineer or exploit the service.

4. Customer Content

You retain ownership of all data, and content uploaded to helporaa.

By uploading content, you grant helporaa permission to process that content solely for providing the requested services.

5. AI Responses

Our AI generates responses using the information you provide.

While we strive for accuracy, AI-generated responses may occasionally be incomplete or incorrect. You remain responsible for reviewing and maintaining the accuracy of your uploaded information.

6. Subscription

Helporaa operates on a recurring subscription model.

Subscriptions automatically renew unless cancelled before the next billing date.

7. Cancellation

You may cancel your subscription at any time from your account home page.

After cancellation:

• Your subscription remains active until the end of the current billing period.
• No further recurring charges will be made.
• Access may end once the paid billing period expires.

8. Refunds

Subscription payments are generally non-refundable unless required by applicable law.

Please refer to our Refund Policy for complete details.

9. Service Availability

We aim to provide reliable service but do not guarantee uninterrupted availability.

Maintenance, upgrades, or unforeseen technical issues may occasionally affect service availability.

10. Limitation of Liability

To the maximum extent permitted by law, helporaa shall not be liable for indirect, incidental, or consequential damages arising from the use of the platform.

11. Changes

We may update these Terms from time to time. Continued use of the platform constitutes acceptance of any revised Terms.

12. Contact

If you have any questions, please contact us at: duofast.ltd@gmail.com