Privacy Policy
Effective Date: 6 july 2026
Your privacy is important to us.
Information We Collect
We may collect:
- Name
- Email address
- Company information
- Billing information
- Uploaded business content
- Chatbot configuration
- Usage analytics
How We Use Information
We use collected information to:
- Provide the helporaa platform.
- Process subscriptions.
- Improve platform performance.
- Secure customer accounts.
- Provide customer support.
- Comply with legal obligations.
Customer Data
Businesses retain ownership of the information they upload.
We process uploaded content only for providing AI-powered chatbot functionality.
Payment Information
Payments are processed by Paddle.
helporaa does not store your complete payment card information.
Data Security
We implement reasonable technical and organizational measures to protect customer information.
Data Sharing
We do not sell your personal information.
Information is shared only with trusted service providers when necessary to operate our services or when required by law.
Cookies
We may use cookies and similar technologies to improve user experience and platform functionality.
Data Retention
Customer data is retained while the account remains active and may be retained for a limited period after cancellation before secure deletion.
Your Rights
Depending on your location, you may have rights to:
- Access your information.
- Correct inaccurate information.
- Request data export.
Contact
duofast.ltd@gmail.com